Crystal serves as a primary contact with clients in her role at J. Graham Inc., focusing on resource gathering for projects, client and internal team communication, document production, and audit remediation tracking. She is the initial point of contact for any issues or questions that arise during the course of projects and ensures that appropriate audit staff are available and responsive. Crystal is committed to ensuring that our clients’ needs are accommodated throughout each claims audit project. She has worked within this team for several years going back to a prior claims audit company where she served a lead role in administration, and her familiarity with overall project management in our team and individual skill sets is critical to maintaining this commitment. Crystal also handles coordination of proposals and RFP responses, accounts receivable functions, and administrative infrastructure at our company. Crystal graduated from the University of Tennessee, Knoxville with a Bachelor of Science in Exercise Science and has past work experience in the pharmacy industry.